Page 20 - Seniors Today - March Issue
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The right to repair will allow the consumer to choose a repairer and seek a competitive price, rather than be forced to
use the device manufacturer’s services
repairability, availability and price of spare manufacturers’ software copyrights.
parts and availability of technical repair Ideally, phone companies (and others)
documents. would assist users with the repair process
France’s Repairability Index tool is by providing replacement parts, repair
designed to help consumers make informed documentation and diagnostic tools to
choices about which device they purchase. third-party repairers.
France Ministry of Ecological Transition This would also help Apple and Samsung
reduce their carbon footprint and achieve
The path moving forward their environmental goals.
Until the push for right-to-repair legislative Although the way things are going, it’s
reform gathers pace globally, consumers unlikely tech companies will be able to
will have little choice but to pay up to big escape their self-inflicted repair obligations.
companies to access their authorised repair In the past, Apple CEO Jeff Williams has
services. said: “We believe the safest and most
If they don’t, they may risk losing their reliable repair is one handled by a trained
warranty, ending up with a non-functional technician using genuine parts that have
device and even infringing upon the been properly engineered and rigorously
tested.”
But with only so much workforce available
even to Apple, sharing the load with smaller
repairers will help.
And for consumers’ benefit, the right-to-
repair legislation must be taken seriously,
with consistent repairability scores
developed across the globe.
Courtesy: The Conversation
Phone giants make it tough for third-party repairers to do
their job in a variety of ways Creative Commons Licence
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